Terms & Conditions
Deposits:
For groups of 8 or more guests, we require the organiser’s card details to be taken for security on initial booking. This can either be done online for bookings of up to 12 guests or over the phone for groups of 12 plus. The card will not be charged at this point and will only be charged in the event of a cancellation, please see terms under Refunds. This will be at the rate of £5.00 per person and increased to £10.00 per person during the Christmas period.
Alternatively, deposit payments can be made with cash at the same rate at the restaurant, if that is more convenient for the guest. The full amount must be paid within seven days of making the initial booking in order to hold the table. During the Christmas period this time frame is subject to change at the manager’s discretion. This amount will then be deducted from the total bill on the day.
Confirmation:
All bookings are provisional until we receive card details for security or the required deposit. At any point, should we receive a second enquiry for the date of your provisional booking, you may be asked to settle the deposit / provide card details for security within 48 hours. Failure to do so will result in the space being released to the second party. As above, this time frame is subject to change during the Christmas period at the manager’s discretion.
Refunds:
In the event of a cancellation, the length of notice given will denote how much deposit, if any, is refunded:
14+ days prior to reservation: 100% of the deposit will be refunded
7-14 days prior to reservation: 50% of the deposit paid will be refunded
Deposits are non-refundable should you cancel a confirmed booking less than 7 days prior to the reservation. Additionally, should you cancel a confirmed booking with less than 24 hours’ notice we reserve the right to keep the deposit and fully charge for the chosen menu based on the number of guests anticipated.
Failure to confirm a sizeable reduction in party size with less than 24 hours’ notice may result in Damson withholding the deposits of those not attending and not deducting them from your final bill; this will be at the managers’ discretion.
Menus and Pre-orders
Upon making your reservation you will be advised on the different menu options available to you.
Parties of 25+ are required to pre-order their food no later than 7 days before their reservation; Damson will provide a pre-order form tailored to your specific menu choices to make this process as easy as possible. During busy periods, Damson reserves the right to ask smaller parties (of 8 or above) to pre-order their food using the same system.
During the Christmas period, parties of 12+ dining after 6.30pm are required to select their food from our Christmas Party menu.
It is the responsibility of the customer to notify Damson of any particular special dietary requirements or allergies upon making your reservation and pre-selecting your menu choices. Should we not be made aware of a requirement until arrival, Damson will do its upmost to provide an alternative dish at their earliest convenience, however you will be charged for the additional dish.
Failure to notify Damson of any cancellations of pre-ordered food less than 24 hours prior to a reservation may result in the party being charged in full for the meal.
Service Charges
A discretionary service charge of 10% may be added to all food and drink bills relating to parties of 6 or more persons. Please check with your server as to whether this has been added. All tips are shared amongst all staff, both front and back of house.
Bill Settlement
Upon payment of a tables final bill Damson reserves the right to decline a request to split the bill. All final bills are itemised and therefore are the responsibility of the customer to split individually amongst guests should they wish to do so.